lv55 · Legal

lv55 Privacy Protection Policy

Q: How do I request deletion of my data?

Email support@lv55.mom with the subject line "Data Deletion Request" and include your account number or registered email address. We will delete data that is not legally required to be retained, and explain why any legally required data must be kept.

This page explains how lv55 protects your personal data, why it is collected, and what rights you have.

Last Updated: 30 October 2026

The personal data and digital security of players using the lv55 platform is one of our top priorities. This Privacy Policy is a formal document explaining how your personal data is collected, stored, used, and protected. Please read this policy before using lv55 services.

The term "personal data" refers to any information that can identify you. This includes your name, contact details, payment data, gaming records, and technical data generated when you interact with our platform.

Section 1

Data We Collect

1.1

Information provided during registration

We collect the information you provide when you open an account with lv55, including —

Full name (in Burmese or English)
Date of birth (to verify you are 21+)
Contact email address
Phone number (for OTP verification)
Payment method details (KBZPay, Wave Money, or AYA Pay)

1.2

Gaming and financial records

We retain players' gaming history, deposit and withdrawal records, and bonus-related data. This is used for financial security, dispute resolution, and service improvement.

1.3

Technical data

When you access our website, the following technical data is collected automatically —

IP address and network information
Browser type and version
Device type (mobile, tablet, or PC)
Browsing history (pages visited on our site)
Session time and usage patterns

1.4

Cookies and tracking technologies

lv55 uses functional cookies, performance cookies, and analytics cookies. They help maintain your session, remember your preferences, and keep the site running properly. You can block cookies in your browser settings, but some site features may be affected.

Section 2

How We Use Your Information

lv55 uses your personal information only to provide services and to operate in compliance with the law. We never sell it to any advertising partners.

2.1

Account Management and Verification

We use your personal data in our own verification process to confirm your account, check that you are 21+, and prevent unauthorised access by others.

2.2

Financial Transactions

Data required to process deposits and withdrawals via KBZPay, Wave Money, and AYA Pay is handled with secure encryption. Payment data is processed through third-party payment gateways with SSL encryption.

2.3

Customer Service and Support

When you contact us via 24/7 Live Chat or email support, we use those communication records to resolve your issues and improve service quality.

2.4

Security and Fraud Prevention

We use data analysis tools to detect and prevent account theft, financial fraud, and platform abuse.

2.5

Legal Compliance

We handle personal data to protect players in line with our Responsible Gaming policy and to meet legal requirements.

Section 3

Third Parties and Data Sharing

lv55 does not sell, rent, or share your personal information for advertising purposes. We share data only in the following limited cases, through secure systems —

3.1

Payment Service Providers

We share only the information strictly necessary for financial transactions with KBZPay, Wave Money, and AYA Pay. For banking matters, we may also liaise with KBZ Bank and AYA Bank.

3.2

Game Technology Partners

We work with game infrastructure partners to deliver games on lv55. They can access gameplay data only for game operation purposes, and personal information will be shared only with specific, agreed-upon consent.

3.3

Legal Requests

Personal information will be disclosed only when required by a relevant legal authority or by applicable law. Where permitted by law, we will notify you when such disclosure occurs.

Section 4

Data Security Measures

lv55 has SSL encryption (TLS 1.2 / 1.3), firewall protection, and robust access control systems in place. The following security measures are applied at the data system level —

Server-to-server communication SSL encryption
Financial data stored with strong hashing
Notable account access events logged

DDoS attack protection firewall
Regular backups of player data
Access permissions operated on a need-to-know basis

4.1

Data Breach Response

If an unexpected data breach occurs, we will immediately form a response team and notify you as quickly as possible via [email protected]. We will promptly investigate the incident and put protective measures in place to prevent it from happening again.

Section 5

Data Retention Period

5.1

Account Duration

Your personal information is retained for as long as your lv55 account is active. Once the account is closed, we may retain data for up to five years from the date of the last activity, after which it will be deleted or anonymised.

5.2

Transaction Records

Payment records may be retained for longer periods due to legal and financial compliance requirements. Players will be notified if this is necessary.

5.3

Data Deletion Request

You can request deletion of your personal data by contacting [email protected]. We will delete data that is not required by law. For data we are legally required to keep, we will explain why it cannot be deleted.

Section 6

Age Restriction

6.1

21+ Only

lv55 services are available to players aged 21 and above only. If we find that someone under 21 has opened an account, that account will be closed immediately and the data deleted. Parents or guardians may report underage access through the appropriate legal channels.

Section 7

Players' Rights

Regarding your personal data, lv55 grants players the following rights —

7.1

Right to Access

You can request to view what personal data lv55 holds about you. Contact us at [email protected].

7.2

Right to Correction

You can request that incorrect data be corrected. You can also update it yourself through the profile settings on the lv55 website.

7.3

Right to Data Portability

We can provide your data in a readable format and, upon request, transfer it directly to another service where this is technically possible.

7.4

Right to Deletion

You can request deletion of data that is not required by law. We will handle your request with respect.

Section 8

Policy Changes

8.1

Amendment Notice

lv55 may update this Privacy Policy from time to time. If significant changes are made, players will be notified by email or via an announcement on the site. Continued use of the website after any update will be taken as acceptance of the new policy.

8.2

Contact

If you have any questions about this policy, you can reach lv55's data protection team at [email protected]. We are available to help via 24/7 Live Chat and email support.

Questions

Questions About Privacy Protection

No. lv55 does not sell players' personal data to any advertising partners. Only data strictly necessary for financial operations is shared in a limited way with payment service providers such as KBZPay, Wave Money, and AYA Pay.

All payment transactions are protected with SSL TLS encryption. We use trusted payment gateways such as KBZPay, Wave Money, and AYA Pay, and we do not store players' card numbers or bank account numbers directly on our servers.

Yes. You can update your details anytime from your profile settings on the lv55 website. For data that is harder to change (such as your date of birth), contact [email protected] with your request and supporting documents.

You can still browse the lv55 site with cookies blocked, but session management, saved preferences, and some game functions may be affected. Allow cookies for the best experience on the platform.

Email [email protected] with the subject line "Data Deletion Request" and include your account number or registered email address. We will delete data that is not legally required to be retained, and explain why any legally required data must be kept.

For major policy changes, lv55 will notify you at your registered email address and post an announcement on the website. For minor changes, check the "Last Updated" date on the site.